New research from Forrester* reveals how organizations are using artificial intelligence and machine learning – along with human expertise – to automate decisions in digital transformation projects and customer engagement applications.

Learn how enterprises are tackling digital transformation initiatives that incorporate AI, machine learning and decision automation – and the potential pitfalls of these vital projects. Discover recommendations for where to begin on digital transformation projects that include AI and machine learning.

Forrester’s research uncovered that within the next one to three years, nearly 50% of IT leaders plan to double their decisioning power by applying business rules in tandem with AI and machine learning. Can you afford to be left behind?

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